Straight answers.

What is this platform?

A subscription platform that gives you access to a growing catalog of ready-to-brand products with real, vetted suppliers already attached — plus, on higher tiers, personalized help sourcing a completely custom product idea of your own, from factory search through to production.

Who is this for?

Anyone looking to launch a physical product brand — whether you're just exploring an idea for the first time, or you already sell a product and want to add a new one with proper support behind you.

How is this different from using a marketplace myself?

We handle the factory relationship for you — vetting suppliers, negotiating pricing and MOQ, managing samples, and communicating with the factory on your behalf. By default you never deal with the supplier directly.

How much does it cost?

There are four tiers. T4 is €240 for 3 months, T3 is €750 for 3 months, T2 is €2,100 for 6 months, and T1 is €3,600 for 6 months. Each tier is billed as one upfront payment for the full term, not a monthly charge. Prices are in euros and exclude VAT.

What's the difference between the tiers?

T4 gives you catalog access and a set of sourcing resources. T3 adds the ability to submit your own custom product idea for us to source. T2 adds a dedicated account manager and full sourcing support. T1 adds full production and logistics management on top of everything else.

Can I switch to a different tier later?

Yes. If you upgrade within the first 2 weeks of your term, you only pay the difference between your current tier and the new one, and your term restarts from the upgrade date at the new tier's full length. After 2 weeks, upgrading means paying the full price of the new tier, with no credit for what you already paid.

Can I downgrade to a cheaper tier?

Not in the middle of your term — you'll need to finish your current term first, then choose a lower tier when you renew.

What happens when my term ends?

There's no auto-renewal. You can still log in, but everything except an active project's chat thread locks until you renew, which you can do month-to-month.

Do you offer refunds or pauses?

No — once a term is paid, it's final, and a membership can't be paused: it's either active or expired. If you're unsure which tier is right for you, the quiz can help point you in the right direction before you subscribe.

What's in the catalog?

Products matched with a real, vetted supplier — complete with pricing, delivery time, minimum order quantity, and private-label options.

Can I customize a catalog product?

Yes, lightly: choose a colour (standard colours are free, the extended palette costs a small fee), add your logo onto the product (fee), and/or add a label or tag with your branding (fee). Logo and label are independent — pick one or both. Anything beyond colour, logo and label is a custom sourcing project (T3+).

Can everyone see the same products, or does it depend on my tier?

The catalog is open to every tier and catalog pricing is the same for everyone — no tier gets a discount. What changes by tier is your ability to go beyond the catalog and request a fully custom product of your own.

Is a catalog product exclusive to me?

No — the catalog is intentionally off-the-shelf. Other members may choose the same product with their own branding. If you want something exclusive, a custom sourcing project (T3+) is the way to go.

What if I want a product that's not in the catalog?

From T3 and up, you can submit your own product idea, and our team will search for a factory to produce it, manage sample development, and guide you through to production.

How long does a custom sourcing project take?

As an estimate: idea submitted and reviewed 1–2 weeks, factory search and selection 1–2 weeks, sample development 2–4 weeks, sample review and revisions 1–2 weeks, and — on T1 only — production and logistics 5–10 weeks. These are estimates, not guarantees; actual timelines depend on the supplier.

Is a custom-sourced product exclusive to me?

Yes. A product developed through your own custom sourcing project belongs to you — we don't resell that development to another member. Only the off-the-shelf catalog is shared.

What happens if my term ends while my project is still in progress?

That project's chat thread stays open so you can still respond to updates and approve samples for that specific project. Everything else on the platform locks until you renew.

What if I don't like the sample?

You have 3 weeks after receiving a sample to approve it, request a revision, or decide to stop. We remind you at the end of week 1 and week 2. If there's no response by the end of week 3, the project closes and nothing is refunded.

What if I decide to stop the project altogether?

You'll be charged for the cost of any samples already produced, plus a fee reflecting the time and support our team has already put in — this is separate from your subscription fee, which isn't refunded either way.

What if the sample arrives defective or wrong?

If that's a mistake on the factory's side, the 3-week clock doesn't start — we'll work to get it corrected, and the clock only starts once a corrected sample reaches you.

What's included in the subscription price, and what's billed separately?

Your subscription covers our service and support. Sample costs, shipping, quality control (from €0.50 per product), and a production commission of 8–12% are billed separately on every tier, based on your actual order.

Do you offer fulfillment?

Yes, as an optional add-on for any member — storage, pick-and-pack and outbound shipping through our contacts in China and the Netherlands. It's not included in any tier and there's no price list: it's quoted when you actually request it.

What currency am I billed in?

Everything is priced in euros (EUR), regardless of where you're based.

Is VAT included?

No, prices are shown excluding VAT.

Can I contact the factory directly?

By default, all supplier communication is handled by our team. From T3 and above, you can request direct contact with the factory if you specifically want it — it's optional, not the default.

If I go direct with the factory and something goes wrong, will your team still help?

Yes — going direct doesn't mean you're on your own. That said, since our team wasn't managing that specific conversation, resolving an issue may take longer than through the standard team-mediated process.

How do I get help if I have a question?

Ilario, our automated assistant, is available to every tier without limit and never counts against your allowance. Human chat depends on your tier: T4 has no chat access, T3 includes 3 chats with our team for the entire term (not per month — the allowance only resets on renewal), and T2 and T1 include unlimited chat. Chat support is available in English, Spanish and Dutch.

Do you offer video calls?

Video calls are never self-service or bookable. If a situation genuinely needs one, our team will initiate it with you.