Terms & Conditions

These terms apply between you and Nihaow — Brand Building Network whenever you use the platform or hold a membership. Our registered company details are listed on the contact page.

Every plan is paid once, upfront, for the full term. The term total shown at checkout is what you pay; prices are quoted excluding VAT, which is added where it applies.

Your term starts on the day the payment is confirmed and runs for the number of months stated for that plan. Access ends when the term ends unless you start a new term.

We do not offer refunds, pauses, or partial credit for time you did not use. Please choose the plan that matches what you actually need — the Getting Started guide and the tier quiz exist for that reason.

For the first 14 days of a term you can move to a higher plan by paying only the difference between what you already paid and the new plan's term total. The term restarts on the day you upgrade.

After those 14 days you can still upgrade, but at the full price of the new plan.

Downgrades are not possible during a running term. You can choose a lower plan when the term ends.

Samples, sample shipping and freight, and quality control (from €0.50 per product) are billed separately as they are incurred.

Production runs are billed by the supplier; our commission on production is 8–12% depending on the project.

Fulfillment (storage, pick-and-pack, outbound shipping) is an optional add-on for any member, quoted only on request.

Video calls are never bookable by members; our team may set one up when a situation needs it.

Import duties, VAT on imports and customs handling in your country are your responsibility.

Timelines we give are realistic estimates, not guarantees; factory capacity, holidays and freight all move dates.

Once a sample is delivered you have three weeks to respond: approve, request a revision, or stop. We remind you at the end of week one and week two. If we do not hear from you by the end of week three the project closes and no refund is given.

If a sample has a factory-caused defect, the three-week clock does not start until a corrected sample is delivered.

Stopping a project mid-way means you pay for the samples already made plus a fee for the time and support already invested.

A quote is an estimate. If the final supplier price differs from the quote, we show you the difference and you confirm before the order is placed. Cost differences between quote and order are yours to carry.

Custom-developed products are exclusive to the member who paid for their development. Catalog products are not exclusive.

By default all supplier contact runs through our team. This protects your deposit and keeps you out of a one-on-one negotiation with a factory. From the Sourcing plan upwards you can request direct factory contact if you specifically want it.

Logos, artwork, product ideas and files you upload stay yours. You give us permission to use them only to run your project: making mock-ups, briefing suppliers and producing your order.

You confirm you have the right to use any logo or artwork you upload, and that it does not infringe anyone else's trademark.

Custom products we develop for you are yours. We do not resell your custom product to another member.

One account per member. Do not share your login, resell access, scrape the catalog, or use the platform to source illegal or counterfeit goods. We can close an account that does, without refund.

We do the sourcing, vetting and coordination with care, but we are not the manufacturer. Our liability is limited to the amount you paid us for the term in question, and we are not liable for indirect loss such as missed sales or delayed launches.

We may update these terms; the version on this page always applies, and material changes are announced to members. Dutch law applies and disputes go to the competent Dutch court. Questions: info@brandbuildingnetwork.com.